E500 Alternating Hybrid Mattress System

The E500 with the EP20AU pump brings together the familiar comfort of foam and the clinical precision of air therapy. This hybrid system delivers smooth, responsive alternating care for the prevention and treatment of pressure injuries up to Category 4, while cushioning sensitive users with consistent, pain-reducing support. With up to 8 hours of battery backup, it adapts effortlessly to changing needs and keeps care uninterrupted when it matters most. 


Supportive, responsive, and made to care—it’s reassurance made simple. 

SKU: E500KS
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Compatible Pump

EP20AU  

Multi-modes, smart sensing, and backup power. The advanced alternating pump that never stops protecting.

Why Clinicians choose E500  

E500 is selected for patients who need active pressure relief to help manage discomfort and pain over extended periods in bed. Its hybrid design layers gentle surface comfort over responsive air therapy, reducing pressure build up while minimising the rigid feel often associated with clinical mattresses. With built-in battery backup and automatic posture response, E500 is trusted in environments where uninterrupted care, patient movement, and reliability matter most.

Dynamic alternating pressure with hybrid construction for high-risk clients requiring active therapy.

Clinical Alternating Hybrid
1

Core Foam

Three sections of transverse air cells with a profiled foam insert, encased in a waterproof TPU cover, reduce noise, block fluid ingress.

2

Side Wall Support

Adds stability and edge awareness for safer transfers enhancing comfort, balance and confidence.

3

Backrest Tilt Sensor

Auto-support with Elata TiltSense™

4

Stability Core Layer

Supportive base layer enhancing stability, comfort, and pressure redistribution.

5

Cable Tidy

Integrated channels secure cables for safer bedside setups and protect against wire damage.

6

Accessible Handles

To ensure easy control / transport.

7

Heel Slope

Gel infused foam with gentle decline at the foot end reduces heel pressure and helps prevent injuries.

8

Rebound Core Foam

High rebound foam improves airflow and relieves pressure. Anti Shear top layer moves with the user to protect skin. Heel Offloading foldable foam suspends the heels to relieve pressure and prevent injuries.

9

Pure Guard Cover, Hydro Lock Barrier

Easy to clean, 4-way stretch, vapour-permeable cover that reduces shear and blocks fluids, bacteria, and viruses. Hydro Lock barrier, a welded seam and liquid resistant zip flap prevent fluid penetration, protecting mattress integrity.

Why It Matters 

Pressure risk doesn’t pause when power, posture, or position changes. E500 ensures therapy continues through movement, elevation, and outages, helping protect vulnerable areas while maintaining comfort. Its integrated design reduces setup time, limits equipment changes, and supports consistent care delivery. The result is fewer disruptions, better protection, and confidence that therapy is working, day and night.

Technical Specification

Core System & Use 

System Type: Hybrid foam–air mattress with paired air cells and profiled foam inserts, supported by a rebound foam layer for airflow and natural movement. 

Clinical Use: 

  • Provides prevention and pressure injury management for up to Category 4 with the EP20AU pump. 
  • Provides pain relief and comfort for sensitive users.
  • Supports patients in rehabilitation or palliative care settings.

Sizes & Capacity 

  • Mattress Sizes: Single: 88 × 200 × 19.5 cm · King Single: 107 × 200 × 19.5 cm 
  • Firmness & Profile: Medium-firm, 19.5 cm profile 
  • Safe Working Load: Up to 230 kg

Protection & Safety Features 

Cover Technology 

  • Pure Guard Cover: Four-way stretch, vapour-permeable, antimicrobial surface that reduces shear and supports skin protection.
  • Hydro Lock Barrier: Welded seams and a liquid-resistant zip flap prevent fluid ingress and protect the mattress core.

 

Pressure Relief Features 

  • Anti-shear surface reduces tissue strain 
  • Heel relief zone offloads pressure on vulnerable areas.
  • Reinforced side walls for stability 
  • Stability Core base with anti-slip underside for secure placement

Warranty

  • Mattress: 5 years warranty
  • Pump: 10 years conditional warranty*

*Click here: Check Warranty Terms

Know Your Mattress

Scroll horizontally to see all products
E400
E500
E600
E700
Features
E400
E500
E600
E700
System Type Hybrid (air-foam)  Alternating Hybrid (air-foam)  Alternating Air (1-in-2 cells)  Advanced Alternating Air (1-in-4 cells) 
Use Clinical  Clinical Pain Relief, Rehab, Palliative Care  High-risk Pressure, Surgical, Frailty  Complex Rehab, Spinal, ICU 
Pressure Injury Stage Stage 1-2 w/o pump, Stage 3-4 with pump Stage 4  Stage 4  Stage 4 
Safe Load 230 KG w/o pump, 250 Kg with pump 230 KG  180 KG 180 KG
Sizes S: 88×200×19.5 · KS: 107×200×19.5 S: 200×88×19.5 · KS: 200×107×19.5 S: 200×90×20 · KS: 200×105×20  S: 200×90×20 · KS: 200×105×20 
Heel Relief Slope
Heel Offload
Static Head Support
Elata Pump EP10AU EP20AU  EP10AU  EP20AU 
Tiltsense™
Up to 12 hr Battery Backup
CPR Valve 
Cable Tidy 
Profile Height  19.5 CM 19.5 CM 20 CM 20 CM

Frequently Asked Questions

At what stage in the pressure care journey is E500 most appropriate?

E500 is suited for high-risk clients, including those requiring treatment up to Stage 3–4 pressure injuries. It is ideal when consistent alternating therapy is required, but comfort and surface stability remain a priority.

When should E500 be chosen instead of E400?

E500 is selected when dynamic therapy is required as a standard level of care. While E400 offers hybrid flexibility and can be used with or without a pump, E500 is designed to operate with a pump at all times, delivering continuous alternating air support. When paired with the EP20AU pump, features such as Elata TiltSense™, variable comfort settings, and advanced pressure adjustment provide greater automation and control. E500 is suited to higher-risk patients who require consistent dynamic therapy with enhanced responsiveness and clinical oversight.

Does E500 include intelligent pump features?

Yes. When paired with compatible Elata pump EP20AU, E500 can utilise features such as Elata ID™ for automatic setup, Elata AdaptiveMode™ for responsive pressure adjustment, Elata TiltSense™ for posture-based pressure changes, and Elata PowerGuard™ battery backup for uninterrupted therapy.

View all FAQs here